At Decimid.com, we strive to deliver your products promptly and ensure they reach you in perfect condition. Below are our shipping and return policies to provide clarity on our procedures and to guarantee a seamless shopping experience.
Shipping Methods: All orders from Decimid.com are shipped through reliable courier partners to ensure timely delivery.
Shipping Fees: Shipping charges will be calculated and displayed at checkout, based on the weight and destination of your order.
Processing Time: Orders are typically processed within 24-48 hours after the purchase. Once processed, a tracking number will be provided for you to monitor the delivery.
Delivery Time: Delivery times may vary based on your location and the shipping method chosen. We aim to deliver within 7-14 business days.
International Shipping: Decimid.com ships worldwide. Note that international shipments might be subject to import duties, taxes, and customs fees which are levied once the package reaches its destination. These charges are the buyer’s responsibility.
Returns: If you are not completely satisfied with your purchase, items can be returned within 30 days of receipt. They must be unused, in the original packaging, and with all original tags attached.
Refunds: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Exchanges: If you wish to exchange an item for a different size or color, please initiate a return and then place a new order for the desired item.
Damaged Items: If you receive a damaged item, please contact us within 48 hours with photos of the damage so we can address the situation.
Return Shipping Costs: Return shipping charges are the responsibility of the customer unless the return is due to a defective product or an error on our part.
Contact for Returns: Before returning any item, please contact our customer service through the details provided in our “Contact Us” section for guidance.
Cancellations: Orders can be canceled within 12 hours of placement. After this timeframe, we may have already processed the order, making cancellations not feasible.
